AVA Party Hire are a Sydney based event hire company, servicing the Northern Beaches, Lower North Shore, Upper North Shore, Hills District and Sydney metropolitan area. They specialise in wedding hire, party hire, event hire, festival hire, markets, fetes and all your indoor function or occasion needs. AVA Party Hire Sydney has rounded up their most common questions to give you an insight into how hiring out products work.
Can items be viewed before proceeding to hire?
Yes, feel free to call into our showroom to view our products. We only have photos of our marquees, but our chairs, crockery, glassware and some tables and lights are all on display.
Is there a minimum hire order?
NO, there is no minimum requirement on our hire goods
Do I need to clean or not clean my items?
GLASSWARE & CROCKERY Yes please! Please wash our products after use and return them clean and in the boxes/crates as they were delivered to you. If washing is not possible, just call us and let us know. We can clean the items for you at a cost of $40 per 100 units or part thereof
LINEN No – don’t worry. We’re happy to launder and press for you at no additional cost.
Can we collect or do you deliver/pickup?
You can pick up from our warehouse or we can deliver to your home/venue. There is an additional delivery/pickup fee and this is calculated based on distance we are required to travel, size of the order, staff required and ease of access.
Weekend delivery and/or collection also incur extra charges. We do our absolute best to try and make your delivery and pickup fee affordable and certainly do not use delivery charges to make a profit!
If you are picking up from us you will need a suitable vehicle that will hold and transport the items safely and securely.
When do I need to confirm my quote?
The more notice we have the better, particularly in peak season. Until we have your credit details as security to the order, your items are not booked in. We also accept last minute orders, so if we have the items available by all means you can hire it from us!
Do you do onsite quotes and are these free?
Generally only on occasions where marquees requiring setup, do we require an onsite quote and these are free.
What other services do you or don’t you offer ?
We offer installation of lights and setup of chairs, just contact us for a price. We do not offer event styling or catering.
Which of your marquees can be self erected?
Our peg and pole and pop up gazebos are the only marquee that can be self erected. Our clear span and spring top marquees require AVA installation which is included in the price but NOT the delivery cost.
What are your cancellation policies?
Cancellation more than 8 days before the commencement of the hire period incurs 0% of the total charge for the item/s removed
Cancellation between 48 hours and 8 days before the commencement of the period of hire incurs 25% of the hire charge for the item/s removed
Cancellation less than 48 hours before the commencement of the period of hire incurs 100% of the total hire charge for the order or the item/s removed
No refund will be payable for goods received but not used
Can I change my order before my event
Yes you can make amendments to your order up to 8 days prior to your hire period. Cancellation of items after that period may incur a cancellation fee. Adding items to your order is fine, as long as we have the items available.
How long is your hire period?
Our hire period is for 3 days but we do offer extended hire periods at our usual 3 day hire period charge.
Why so we stand out from the rest?
We are a family owned and run business and strive to provide a friendly and professional service that is stress free for you, as we would love to see you come back again and again as well as tell your family and friends about us! We’ve been in business for 36 years!
Contact AVA Party Hire Sydney for your next event.